Everything you need to know about how Rewrd helps shoppers earn and businesses grow.
SECTION A: For Rewrd Businesses/Merchants
At Rewrd, we value your trust and we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, including our website, web applications, and any related services (collectively, the “Services”). By registering on or using the Rewrd Merchant Web App, you agree to the terms outlined below.
1. Information We Collect from Businesses
When you sign up to use the Rewrd Merchant web or mobile portal, we collect:
A. Account & Login Information
- Business email address and phone number.
- Login credentials in a secure, encrypted format.
B. Business Information
- Business name, Industry, description and address.
- Certificate of Incorporation.
- Logo, website link and promotional materials.
- Owner/contact person’s name and job title.
- Valid means of identification (for the owner or contact person as the case may be).
C. Billing & Subscription Info
- Payment method (collected via a secure third-party processor).
D. Platform Usage Data
- Merchant web/mobile portal activities (e.g., Issuance of rewards, reward redemptions, dashboard activities).
- Business engagement metrics with customers for analytics and insights.
E. Automatically Collected Information
- Device information (e.g., IP address, browser type, operating system).
- Usage data (e.g., pages visited, actions taken on the platform, login timestamps).
- Cookies and tracking technologies.
2. How We Use Your Data
- Set up and manage your merchant account.
- Facilitate your reward activities and customer engagement.
- Provide analytics and performance metrics.
- Communicate updates, offers, and support.
- Manage billing and subscriptions.
- Improve the Merchant portal experience.
3. Who We Share Customer Data With
- Service Providers: Hosting, analytics, payment gateways.
- Rewrd Admins: To support troubleshooting, audits, and feedback.
- Legal Authorities: If required by law or to enforce our Terms.
4. Data Retention and Deletion
- We retain your business data while your account is active. You may request deletion by emailing [email protected]. Certain data may be retained to fulfill legal or financial obligations.
5. Age Privacy
- You must be 18 years or older to use Rewrd as a merchant. We do not knowingly collect data from anyone under the age of 18.
6. Security Practices
- Encrypted storage and data transmission.
- Access control to dashboards and analytics.
- Audit logging and system monitoring.
7. Your Choices and Rights
- Access or update specified business profile with provided procedures.
- Delete your account or request data deletion.
- Opt out of promotional emails.
8. Your Choices and Rights
We may review or revise this policy in compliance with NDPR standard or our platform or services evolves with new features. We will notify you of any changes via email or on the platform.
9. Contact Us
For any further enquiries about our Privacy policy, please contact us via email: [email protected]
SECTION B: For Rewrd Customers/Members
As member/customer on Rewrd, we’re committed to rewarding and appreciating your loyalty to businesses. We appreciate your trust and to uphold it, this Privacy Policy explains how we collect, use, and protect your personal data. By signing up and using Rewrd services, you agree to this policy.
1. Information We Collect from Customers
A. Personal/Contact Information
- Full name.
- Date of birth.
- Email address.
- Phone number.
B. Business Information
- Business name, Industry, description and address.
- Certificate of Incorporation.
- Logo, website link and promotional materials.
- Owner/contact person’s name and job title.
- Valid means of identification (for the owner or contact person as the case may be).
C. Reward & Interaction Data
- Which merchants you’ve interacted with.
- When you earned or redeemed a reward.
- Your waitlist and loyalty activity across all businesses you’ve joined.
D. Device & Usage Data
- IP address and browser type.
- Pages you visit and actions taken.
- Cookies and session data.
2. How We Use Customer Data
- Personalize and customize rewards and offerings.
- Connect you with local businesses you opt in to.
- Provide businesses you’ve joined with actionable insights to offer you better rewards.
- Notify you of rewards, offers, or confirmations
- Analyze usage to improve your experience
- Secure your account and data
3. Who We Share Customer Data With
- Merchants you interact with (to validate issuance and redemption of reward as well as actionable insights ).
- Service providers (e.g., hosting, email services).
- Regulatory bodies (only if legally required).
4. Cookies & Tracking
- Keep you signed in.
- Understand how you use the platform.
- Deliver relevant content.
5. Cookies & Tracking
We keep your information only as long as necessary to provide services or meet legal requirements. You can request deletion at any time by emailing [[email protected]].
6. Your Privacy Rights
- View or edit your personal data.
- Delete your account and data.
- Withdraw consent at any time.
- Ask for a copy of your stored data (only where applicable)
7. Children’s Privacy
You must be 18 years or older to use Rewrd. We do not knowingly collect data from anyone under the age of 18.
8. Security Measures
- Encryption.
- Limited data access.
- Secure login and authentication.
9. Changes to This Policy
We may review or revise this policy in compliance with NDPR standard or our platform or services evolves with new features. We will notify you of any changes via email or on the platform.
11. Contact Us
For any further enquiries about our Privacy policy, please contact us via email: [email protected]