terms and conditions

Everything you need to know about how Rewrd helps shoppers earn and businesses grow.

SECTION A: For Rewrd Businesses/Merchants

1. Introduction

Welcome to Rewrd — the smart way to grow loyalty, increase repeat sales, and keep your customers coming back. These Terms and Conditions (“Terms”) govern your use of the Rewrd Merchant Web portal (the “Service”), operated by Rewrd. These Terms apply when you register or access our platform as a business or merchant. By accessing the Rewrd Merchant Web App, you agree to these Terms and to our Privacy Policy.

2. Eligibility and Account

You must:
  • Be a registered business or authorized representative.
  • Be a business owner, not below the age of 18.
  • Provide accurate business and contact details.
  • Be responsible for maintaining account confidentiality.
  • Be using the platform within its permitted jurisdiction.
You agree to notify us immediately of any unauthorized access to your account.

3. Billing & Subscription

By subscribing to Rewrd, you:
  • Authorize us to process your payment via a secure third-party provider.
  • Agree to being debited as may be initiated by you via the third-party provider. Failure to pay may result in suspension or termination of services.

4. Business Use Only

You may use the platform only for lawful commercial purposes, including:
  • Creating and managing customized loyalty rewards and campaigns.
  • Viewing and analyzing member activities and interactions on your program.
  • Communicating with members via email campaigns.
You may Not:
  • Use the platform for illegal promotions.
  • Misuse customer data or export it without consent.
  • Tamper with Rewrd system integrity or security.

5. Data Protection and Compliance (NDPA)

As a data controller under Nigerian law, you agree to:
  • Handle customer data in compliance with the Nigeria Data Protection Act (NDPA), 2023.
  • Collect only necessary personal data from members as may be required by Rewrd
  • Use data solely for rewards and engagement purposes
  • Respect member rights including data access, correction, and deletion
Rewrd acts as a data processor in providing this platform. See our full Privacy Policy for more details.

6. Intellectual Property

Rewrd retains all rights to:
  • Platform software, analytics tools, and business interfaces.
  • Logos, trademarks, and proprietary content.
You may not copy, resell, or exploit the platform in any way.

7. Restriction and Termination

We may restrict or terminate your account if:
  • You violate these Terms.
  • You misuse or breach member data rights.
  • You do not complete the required level of KYB, necessary to use your loyalty program.
You may cancel your subscription at any time from your dashboard.

8. Liability and Indemnity

To the maximum extent allowed by law:
  • Rewrd is not liable for loss of business or revenue.
  • We are not responsible for third-party platform failures.
You agree to indemnify Rewrd against claims arising from:
  • Breaches of NDPA or misuse of customer data.
  • Illegal or misleading advertising practices.

9. Changes to These Terms

We may review or revise these Terms to reflect:
  • Platform updates.
  • Regulatory changes in line with NDPA standards.
  • Feature additions
You will be notified of these changes via an email or on the platform. Continued use of the platform constitutes acceptance.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of courts located in Nigeria.

11. Contact Us

For any further enquiries about our Terms & Conditions, please contact us via email: [email protected]

SECTION B: For Rewrd Customers/Members

1. Introduction

Welcome to Rewrd - where your loyalty to great businesses earns you real rewards. These Terms and Conditions (“Terms”) govern your use of our services as a member or customer. By using Rewrd, you agree to:You agree to notify us immediately of any unauthorized access to your account.

2. Eligibility

You must:
  • Be at least 18 years old to sign up as a member on Rewrd.
  • Provide accurate and truthful personal details (e.g., name, email, birthday, phone number).
  • Be a resident of Nigeria or using the platform within its permitted jurisdiction.

3. Using Rewrd

You may:
  • Join waitlists for upcoming offers.
  • Sign Up to receive Loyalty rewards.
  • Join as many businesses as may appeal to you, on the Rewrd platform.
  • View your points, businesses you’ve joined, and recent transactions
You agree not to:
  • Create multiple or fake accounts.
  • Use another person’s identity.
  • Abuse or exploit the rewards system.

4. Rewards and Validity

Rewards are:
  • Issued and managed by participating business.
  • Sign Up to receive Loyalty rewards.
  • Non-transferable and may require in-person verification.
Rewrd does not guarantee the availability of any particular reward or business.

5. Data Privacy and NDPA Rights

Rewrd handles your personal data in accordance with the Nigeria Data Protection Act (NDPA), 2023.
You have the right to:
  • Access, correct, or delete your personal information.
  • Withdraw consent at any time.
  • Request details of how your data is processed.
See our full Privacy Policy for more details for how we protect your rights.

6. Account Management and Termination

You may:
  • Delete your account at any time.
  • Request full data deletion by contacting our support team.
We may suspend your account if:
  • You violate these Terms.
  • There is suspected fraud or abuse.

7. Limitation of Liability

To the extent permitted by Nigerian law:
  • Rewrd is not responsible for unfulfilled merchant offers.
  • We are not liable for lost data, failed transactions, or indirect damages.

8. Intellectual Property

You may not:
  • Copy or reuse Rewrd branding, logos, or platform code.
  • Misrepresent affiliation with Rewrd.
All content remains the intellectual property of Rewrd.

9. Changes to Terms

We may review or revise these Terms to reflect:
  • Platform updates.
  • Regulatory changes in line with NDPA standards.
  • Feature additions.
You will be notified of these changes via an email or on the platform. Continued use of the platform constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria and the Nigeria Data Protection Act (NDPA). Any legal dispute shall be resolved in the courts of Law.

11. Contact Us

For any further enquiries about our Terms & Conditions, please contact us via email:  [email protected]